Arrow Fat Left Icon Arrow Fat Right Icon Arrow Right Icon Cart Icon Close Circle Icon Expand Arrows Icon Facebook Icon Instagram Icon Pinterest Icon Twitter Icon Youtube Icon Google Plus Icon Hamburger Icon Information Icon Down Arrow Icon Mail Icon Mini Cart Icon Person Icon Ruler Icon Search Icon Shirt Icon Triangle Icon Bag Icon Play Video

FAQ - Bottles & Accessories

Following are a list of frequently asked questions for

Pacific Baby's GroGrow and Hot-Tot Bottles.

  • How long will the temperature keep on your Hot-Tot™ Insulated Bottles?

Our Hot-Tot™ insulated bottles are designed to keep water warm enough to make formula for up to 10 hours for the 7oz bottle, and up to hours for the 4oz bottle, provided you put in water at about 85 degrees Celsius (hot enough to make tea). The greatest heat loss (as with any insulated bottle) will be in the first two hours, but then the heat loss slows down a lot. So after 10 hours, your 7oz bottle’s water will still be warm enough to make baby formula. In using your insulated bottle, also note that our bottle does not keep temperature as long as a bottle for older children with a real insulated cap. This is because our bottles have a baby teat and cap on the top, which allows heat to escape. However, this is normal, because you also wouldn’t want to use water that has been sitting for 24 hours in a steel bottle for your formula anyway, it is not hygienic. So remember, put water in that’s warm enough to make tea, and it will still be warm enough to make formula up to 10 hours later for our 7oz version, and 6 hours later for our 4oz version.

  • Tell us about your teats/nipples?

Our nipples are made in Germany, anti-colic and have the ACTI-FLEX™ non-collapsible system. The base of the nipples is also high and very clear, and you can easily see the formula through it. 

If you don’t like our nipples, there are also a number of other brands that fit.  For our wide neck bottles you can use AventTM (ClassicTM and NaturalTM and with their bottle ring), DifraxTM Born FreeTM MAMTM PigeonTM and Dr. Brown Natural FlowTM (nipples only). However please note that you cannot use our insulated bottle cap on top of the AventTM ring and nipples. Of course, we strongly recommend you use our Pacific Baby nipples, but you do have the flexibility of these other brands.

  • Why do you have a plastic seal around the neck of the bottle?

The pressure of opening and closing the bottle ring on steel will eventually create steel dust residue, which is not very nice. This happens with all steel bottles. By protecting the neck of the bottle with this seal, it prevents the formation of steel dust residue. This is much nicer, and the liquid in the bottle hardly touches the plastic neck seal, although it is BPA-free.

  • Why is the GroGrow better than glass bottles?

Glass bottles are wonderful but they don’t last long because the baby wants to hold the bottle, and they can easily break. By using a GroGrow™ bottle you can drop it a thousand times and it will keep on working. You can then change accessory tops as the baby grows, and so use the bottle for a good 5 years or more. Finally, the GroGrow™ is very light – go ahead and try it with your glass bottles first – you’ll see what we mean!

  • Why does my bottle make a ‘jingling’ sound when it shakes?

The jingle can be caused when the bottle drops hard to the floor. Sometimes a tiny piece of the weld that seals shot the inner layer of the bottle can break off if the bottle is dropped, causing a small ‘jingling’ sound in the bottle. This is of no concern, and can happen to any thermos product – not just Pacific Baby. The piece never touches the liquids in the bottle, and does not affect the thermos function at all.

  • I notice my handle rotates quite easily on my bottle - is that right?

Yes. We have specifically designed our handles to rotate very easily. This is because our bottles often contain very hot water, and we don't want our handles to be used as a lever by the child to accidentally open the bottle ring, and possibly spill hot water. It might be slightly inconvenient, but we've found in testing that the bottle sits fine once the child holds it up to drink - it just takes a little getting used to, and a small price to pay for added safety!

  • Why can’t I put hot water in the insulated bottle when I use the straw top?

DO NOT put hot water inside the bottle. Very hot water causes a lot of pressure to build up on the bottle. With a baby nipple, or regular thermos bottle top, this will keep the pressure inside. But the straw top is designed for easy opening and drinking, and putting in really hot water will cause the hot water to spray out when you open the straw top. Please note, the straw top is ONLY FOR ROOM TEMPERATURE OR COOLER LIQUIDSAlways test temperature of liquid before feeding your baby

  • How long can I keep formula or breast milk in the bottle?

Our insulated bottles slow temperature change, but they do not kill bacteria. You should follow the instructions from your pediatrician for breast milk, or formula provider on how long you can keep the formula inside. Usually formula must be consumed within two hours of mixing it. So for long outings you can keep the water warm in the bottle first, and then add the formula when your child is ready to feed. Always test temperature of liquid before feeding your baby (also, see packaging instruction).

  • How do I clean my bottle?

We recommend washing in warm soapy water, however you can steam or tablet sterilize your bottles, and you can also wash in the top rack of a dishwasher. If you steam sterilize them, please remove your bottle by the neck after it cools. Design prints will last longer if you wash in warm soapy water. DO NOT BOIL the bottles, as our high quality non-toxic paint cannot chemically bind with the stainless steel. So boiling will degrade the color coating very quickly. DO NOT MICROWAVE YOUR BOTTLE.

  • Can I microwave sterilize my bottle?

NO - it is dangerous to microwave a metal bottle.

  • Are the bottles safety tested?
YES. We take safety testing very seriously, and we have tested and passed our bottles against the leading and required safety regulations for both Europe, Canada and North America. These tests include issues like heavy metals, flammability, toxicity, plastic composition, etc. Please contact us specifically for more details. These tests include issues like heavy metals, flammability, toxicity, plastic composition, etc. Please contact us specifically for more details.
  • Are the bottles BPA, PVC and Phthalates FREE?

YES - this is one of our top priorities.

  • Is it safe to put juice in the bottle as well?

Absolutely. Stainless steel comes in various levels of quality for different uses. We use 18/8 304 stainless steel, which is used typically with kitchen equipment. It is completely safe to use either breast milk, formula or juice. There is no metallic smell and no chemical reaction with juice.

  • What is the main reason to use a stainless steel bottle?

Stainless steel is a simple and clean material, without a lot of chemicals. It is naturally bacteria resistant, easy to clean, doesn't scratch, and is a terrific and natural material to hold your milk or juice. Add to that the convenience of a thermal product and a stainless steel bottle offers a lot of advantages.

  • How do I convert my bottle to a sip cup or drink bottle?

You need to purchase a Pacific Baby™ Handle Set, Drink Top or Straw Top. These use the same bottle ring, but for the All-in-One bottle remember to switch to Lock 2.

  • Do you have a product warranty?

YES, our GroGrow and Hot-Tot bottle and has a one year warranty for thermal function and for the plastic neck seal.

  • Does the warranty cover the bottle coating design?

No. The coatings are attractively painted and will last longer if you wash in warm soapy water only, and handle with care. But they can be scratched or worn with use, which is normal wear and tear. Also, remember not to boil the bottles. Our non-toxic paint cannot chemically bind with stainless steel, so boiling will degrade the color coating very quickly.