Shipping Policy

Domestic & International


Free pick up - Salt Lake City location only.

Free shipping on orders $49+ (U.S. only).

Orders placed before 1:00 pm Mountain Standard Time will ship the same day; orders placed over the weekend or on recognized holidays will ship the next business day. Eligible orders will arrive 3-5 business days from the date of shipment.

* Some Restrictions Apply:

  • Available for orders shipped to the contiguous United States only (excludes AK, HI, and international orders)
  • Excludes PO boxes & APO addresses
  • Not valid on pre-orders or backorders
  • Offer available for a limited time only.
  • Offers are subject to change without prior notice. 


Shipping Timeline

Orders placed weekdays before 1:00 pm Mountain Standard Time will ship the same day; orders placed after 1:00 pm Mountain Standard Time, over the weekend or on recognized holidays will ship the next business day. Once your transaction is complete, Pacific Baby will arrange pick up and ship your item/ items using the shipping carrier you have selected and paid (USPS/ UPS/ DHL). Your selected carrier (USPS/ UPS/ DHL) then ships your order to its final international destination.

Most in-stock items will arrive 3-5 business days (U.S. domestic shipping),  5-13 business days (International shipping) after receipt of your order. You'll see a shipping range specific to your destination in Checkout.  Please note that shipping windows are estimates and delivery dates cannot be guaranteed.


Shipping Insurance

Shop and ship with confidence with our shipping insurance. Our shipping insurance covers damage, theft, or loss. For more information please click here.


Duties & Taxes

All international orders may be subject to special duties or handling charges in the destination country. Any such charges will be the responsibility of the purchaser/ customer. Utah sales tax may be added into your final order total during Checkout. They are based on the purchased merchandise's country of origin or manufacturing and the classification of that merchandise in accordance with a harmonized system used by the countries.


Large or Wholesale Orders

Larger or wholesale style orders should be checked first against our international wholesale shipping platform Tundra - - where pricing and shipping may comprise better terms.


Promotions & Policies

International orders are not eligible for:

  • Free Shipping
  • Free Returns
  • Merchandise Exchanges
  • Gifts with Purchase
  • Buy & Save
  • Gift Services
  • International shipping orders are not valid for pre-orders or back-orders
  • Offers are subject to change without prior notice.


Returns, Refunds & Exchanges 

All items shipped domestic and internationally will be carefully QC checked by Pacific Baby before shipment. Domestic and international orders may be returned within 30 days of purchase in new and unused condition; however the purchaser/customer is responsible for return and shipping charges. Returned orders will be refunded upon receipt in new and unused condition. In the event of a product defect, the customer must notify Pacific Baby within 7 days of receipt of their item at

In the case of a refund, Pacific Baby is only able to refund product costs – not duty, tariff, shipping or other charges.


Request Return Label

Please click here.

For more information click here.


Exchanges & Warranty Registration Form 

Please click here.